Customer FAQs
Shipping
No, our domestic shipping service only cover United States. If you need an international shipping, please contact us for a freight quote.
Call Us at +1 800-356-5464,
or
Send an email to justforfishing@gmail.com
It depends on where you are. Orders processed here will usually take 3-5 business days to arrive. Our shipping department is closed on weekend. Orders are only send out during weekdays.
Tracking Number will be provided via email after we ship out the orders.
If you didn't received your package over 7 business days after purchase, please Contact Us.
* Delivery time may vary based on unpredictable issue, such as weather or carrier transition delay. Please be patience and let us know your concern anytime.
We use all major carriers including USPS, FedEx, and UPS.
We usually asking for a signature request for high value items over $300.
If you don't want the signature request or prefer a specific carrier, please let us know as soon as possible .
Yes, we do
Please call us at +1 800-356-5464 for special shipping request and a freight quote.
We provide the best shipping rate that may saves you a lot.
Return/Exchange
Of course! Please Check out our Return Policy before you start.
You can also file your request online Here.
It depends on the product's condition and the request reason you provided.
-We won't charge you a penny if the product was damage during delivery or we send out a wrong item.
-We charged 20% restocking fee if you regret the purchase.
-Buyers need to handle both return and resend shipping freight for exchange request.
We don't want it, either.
However, we've done our best to offer the best price, so do our workers spend their time taking care of each shipment & request.
We hope every buyer consider their purchase carefully before they pay. We will fulfill your order without hesitate that let you receive the product as soon as possible.
We understand that.
You can call us at +1 800-356-5464
There will always be a space to negotiate with our Shipping Department.
Let us know your story. You may get the restocking fee waived.
Refund
Once the request is confirmed. We will refund the credit back to your payment account.
Your bank usually takes 3~5 business days to process the transaction.
If you couldn't find the transaction after 7 business days, please call us.
It depends on the condition of your request.
If there's a restocking / exchange fee on hold for your refund.
We will deduct the fee from your refund and send it to your account.
Product
We only sell new or displayed product.
The displayed products will specifically mentioned on the title. All the displayed products are examine by our professional representative to make sure it works smooth.
The Displayed Products are those items displayed at our local tackle store in Tampa, FL. Without any usage or damaged. You can have the product with huge discount.
*Some displayed products didn't come with the original box or manual script.
Please contact us as soon as possible within 15 days you received the product.
We will offer a free exchange or refund to you.
Don't worry.
If you cannot find the product you are looking for, especially for rods & reels.
Please call us to let us help you contact the local stores and sales rep to help you get the item.
We have three corporate tackle stores around Tampa Bay, and we are official dealers for the brand we listed on our website.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.