Joy Fish Crab Tongs

 

Returns & Exchange Policy Summary

 

 

*Return window: 15 days after receiving

*Shipping cost:  Buyer responsible for postage(s)

*Used Merchandise) will not be accepted for return or exchange

 

Return in original condition ------ Restocking Fee 15%
Exchange item or size, must pay the difference if apply. ------ Handling Fee $10
Defective merchandise under manufacturer warranty should contact manufacturer for return
Upon inspection, merchandise with visible damage will be returned to sender and they are responsible for all applicable postage

 

Procedure for Return & Exchange:

Our return policy is 15 days after receiving merchandise.  If 15 days have gone by since you received your merchandise, unfortunately we can’t offer you a refund or exchange. To be eligible for a return or exchange, the return merchandise should be new and unused in original condition with all accessories and original manufacture tag.

Any return that is not due to error or defect will be subject to a 15% restocking fee and must be mailed within 15 days of delivery date or request will be refused. Exchanged items are subject to an additional flat fee $10 exchange handling fee, and the cost of return shipping will be deducted from return.

In all cases, the customer will be responsible for shipping the merchandise back and any return shipping cost. All return and exchange merchandise should be postage prepaid and insured with tracking number. Shipping and handling fee is non-refundable. Please be certain in your decision when making a purchase to avoid unnecessary return, restocking, or exchange fees.

Several types of merchandise are exempt from being returned or exchanged. We do not accept hazardous materials, Gift cards, defective merchandise, or any item returned 15 days after delivery.

To complete your return or exchange, we require a receipt. On all return and exchange items, the original receipt should be placed inside the return box.

 

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please make sure your contact information is up to date and correct. We will also notify you of the approval or rejection of your refund.

Note: Justforfishing has the sole right to refuse the return or exchange for any item that has been used or damaged from the result of physical abuse or misuse.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. All return and exchange should get return authorization number (RMA) from Justforfishing.

 

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at justforfishing@gmail.com.

 

 

Sale items (if applicable):

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

Exchanges (if applicable):

Upon inspection, merchandise with visible damage will be returned to sender and they are responsible for all applicable postage. 

 

 

Any return that is not due to error or defect will be subject to a 15% restocking fee and must be mailed within 15 days of delivery date or request will be refused. Exchanged items are subject to an additional flat fee $10 exchange handling fee and any product price difference if applicable.

 

 

All defective items should be returned to the manufactures. Claimed defective items must not result from physical abuse or misuse. If you need to exchange a damaged item for the same item, send us an email at justforfishing@gmail.com and send your item to 3922 West Osborne Avenue Tampa Florida US 33614.  The customer is responsible for shipping the merchandise back and any return shipping cost.

 

 

Gifts - If merchandise was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

- If the merchandise wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

 

 

Shipping - To return your product, mail to Jusfforfishing at 3922 West Osborne Avenue Tampa Florida US 33614.

- Place the original receipt inside the return box.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

If you need to exchange/return any merchandise or have any questions regarding JUSTFORFISHING.COM's return policy, feel free to call us at 1-800-782-3468.